Regulations and Standards for Online Dispute Resolution
A Primer for Policymakers and Stakeholders

by Alan Wiener

February 15, 2001

Table of Contents only
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                                                            TABLE OF CONTENTS

 

 

INTRODUCTION............................................................................................>....... 1

 

OVERVIEW OF INITIATIVES.................................................................................... 2

 

GOVERNMENT INITIATIVES..................................................................................... 4

Multilateral Initiatives: OECD, EU-US Summits and G-8............................................ 4

European Union ..............................................................................................  6

United States ................................................................................................. 7

Canada.......................................................................................................... 8

Australia and New Zealand................................................................................. 8

 

INDUSTRY INITIATIVES........................................................................................... 9

International Chamber of Commerce

   Business and Industry Advisory Committee to the OECD

   and Alliance for Global Business ....................................................................... 9

Global Business Dialogue on Electronic Commerce.................................................. 10

Electronic Commerce and Consumer Protection Group............................................. 11

Better Business Bureau and BBBOnline................................................................. 12

EuroCommerce................................................................................................ 12

Federation of European Direct Marketing.............................................................. 12

Electronic Commerce Promotion Council of Japan .................................................. 13

 

CONSUMER INITIATIVES........................................................................................ 14

European Consumers’ Organisation ..................................................................... 14

Transatlantic Consumer Dialogue ....................................................................... 14

Consumers International .................................................................................. 15

 

THIRD PARTY TRUSTMARK PROGRAMS....................................................................... 15

Trustmarks and Seals of Approval........................................................................ 15

BBBOnline................................................................................................... 16
BetterWeb Seal........................................................................................... 17
Clicksure.................................................................................................... 17
Federation of European Direct Marketing.......................................................... 18
Secure Assure............................................................................................. 19
Square Trade.............................................................................................. 19
TRUSTe...................................................................................................... 20
Trusted Shops............................................................................................. 20
WebTrust Seal............................................................................................. 20
Which? Web Trader....................................................................................... 21

Trustmark Standards and Certification................................................................................. 22

 

Electronic Commerce Platform Netherlands ....................................................... 22

       TrustUK ..................................................................................................... 22
         European Commission e-Confidence Group......................................................... 23

DISPUTE RESOLUTION PROVIDER INITIATIVES.............................................................25

 

American Arbitration Association .......................................................................... 25

American Bar Association .................................................................................... 25

Coalition of Internet Dispute Resolvers ................................................................... 26

Society of Professionals in Dispute Resolution

   and Association for Conflict Resolution ................................................................ 27

Center for Public Resources Institute for Dispute Resolution ....................................... 27

 

CONCLUSION............................................................................................................ 28

ABOUT THE AUTHOR.................................................................................................. 29

 

NOTES...................................................................................................................... 30